Frequently Asked Questions
What wax do you use?+
An apricot, coconut, and soy wax blend, chosen for a smooth, even burn, a clean surface, and a balanced release of fragrance. Considered, like everything we make, from the inside out.
Are Terraeum candles paraffin-free?+
Yes. Terraeum candles are entirely paraffin-free.
What are your fragrances made from?+
Each composition is built from a considered blend of essential oils and high-quality fragrance components. This lets us compose scent in layers — stable, lasting, and consistent from one candle to the next — without resorting to synthetic, mass-market perfumery.
Are your candles phthalate-, sulfate-, and paraben-free?+
Yes to all. Our candles are made without phthalates, sulfates, or parabens. Responsible materials are not a premium we charge for; they are the standard we begin with.
What kind of wick do you use?+
A 100% cotton wick, for a steady, even flame and a clean burn.
Are Terraeum candles vegan and cruelty-free?+
Yes. Every Terraeum candle is vegan and cruelty-free.
How should I care for my candle?+
Trim the wick to ¼ inch before each lighting. On the first burn, let the wax melt fully to the edges of the vessel — this sets an even memory and prevents tunneling, giving you a cleaner, longer life from the candle. Treat the first burn as a ritual, not a routine.
How long should I burn my candle?+
Burn for 3–4 hours at a time. Beyond that, the vessel grows too warm and the quality of the wax and fragrance begins to fade.
Why is a full melt pool important?+
A full melt pool — wax liquid to the very edges — lets the candle burn evenly across its whole surface. Without it, the flame digs a tunnel and leaves unused wax along the walls.
When should I stop using my candle?+
Retire the candle once the wax reaches the base of the embossed “T” on the vessel, or when roughly ½ inch remains. This protects both you and the vessel from overheating — and marks the moment the candle hands its life over to the object.
Can I leave my candle unattended?+
Never. Always burn within sight, away from drafts, fabric, pets, children, and anything that can catch. A flame is a small, living thing; treat it with attention.
What should I do if the wick starts smoking?+
Extinguish the candle, let it cool, and trim the wick back to ¼ inch before relighting. Smoke, an uneven flame, or soot are almost always the sign of a wick left too long.
Where do you ship?+
We currently ship within the United States. Our reach will widen over time — join our list to hear when it does.
How long does it take to process an order?+
Orders are typically prepared within 2–4 business days. During launches, holidays, or high-volume moments, this may run slightly longer.
How long does shipping take?+
Transit time depends on your destination and the method chosen at checkout. Once your order is on its way, tracking will arrive by email.
Do you offer free shipping?+
Free shipping may be offered during select promotions or above a set order value. Whatever applies to your order will be shown at checkout.
Do candles ship with matches?+
Some orders include branded safety matches — a small accessory for the ritual of lighting. When included, they are packed securely and may require eligible ground shipping. Availability varies by order, destination, and method.
What should I do if my order arrives damaged?+
Stone travels, and occasionally something shifts in transit. Email us at info@terraeum.com within 7 days of delivery with your order number and photos of the product and packaging, and we will make it right.
Can I change or cancel my order?+
Reach us at info@terraeum.com as soon as you can, and we will do our best before the order is prepared or shipped. Once it has shipped, we are no longer able to make changes.
Can I send a candle as a gift?+
Yes. Terraeum is made to be given. Simply enter the recipient’s address at checkout to ship directly to them.
Do you include prices in the package?+
No printed pricing is ever included, so a Terraeum candle arrives ready to be given.
Can I add a gift note?+
A gift note may be available at checkout. When offered, your message will travel with the order.
What payment methods do you accept?+
All available payment methods are shown at checkout.
What is your return policy?+
Unused candles may be returned within 14 days of delivery, provided they are unused, in their original packaging, and in resalable condition.
Can I return a candle after it has been burned?+
For reasons of safety and quality, we are unable to accept returns on candles that have been burned or used — once lit, the scent experience has already begun.
Can I exchange a scent?+
If your candle is unused and in its original packaging, a scent exchange may be possible within 14 days. Write to us at info@terraeum.com and we will help you find the right landscape.
Are shipping fees refundable?+
Original shipping fees are non-refundable, unless your order arrived damaged or there was an error on our part.
What if I received the wrong item?+
Our apologies. Email info@terraeum.com with your order number and a photo of what arrived, and we will correct it promptly.
Is Terraeum sustainable?+
We believe sustainability should be expected, not sold as a luxury. Terraeum is built on considered materials, intentional packaging, and objects designed to be kept — a longer view of how things are made and lived with.
Is your packaging recyclable?+
Our packaging is made with thoughtful material choices wherever possible. Because recycling varies by region, we ask that you check your local guidelines.
Why do you use a vessel designed to be kept?+
Because objects in a home should earn their place beyond a single use. Each vessel is cast to feel tactile, sculptural, and permanent — something to keep, reuse, or display once the candle is spent.
Do you offer refills?+
Not at launch — but reuse is central to how we think, and refills are part of our long-term direction. Terraeum is being built with that future in mind.
Why not make sustainability the main message?+
Because responsible choices should not feel like an upgrade. For us, sustainability is part of the foundation — not a trend, a slogan, or a luxury claim.
Can I reuse the vessel?+
Yes — that is the point. Once the candle has fully cooled and the last of the wax is removed, the vessel begins its second life as an object: on a shelf, a desk, a vanity, anywhere it can hold presence.
How should I clean out the vessel?+
Let the remaining wax cool completely, lift it away gently, and wipe the interior with a soft cloth. Avoid sharp or harsh tools that could mark the surface.
Is the vessel food-safe?+
No. Terraeum vessels are not intended for food or drink use.
Can I use the vessel as a planter?+
It can hold greenery beautifully, but it is not made with drainage. If you plant in it, use a nursery insert or liner to protect both the vessel and the surface beneath it.
Do you offer wholesale?+
Wholesale may be available to select retailers, design shops, hotels, studios, and concept spaces whose sensibility aligns with ours. Write to info@terraeum.com to begin a conversation.
Do you offer corporate gifting?+
Yes. Terraeum suits client gifts, interior projects, and considered occasions. Contact info@terraeum.com for availability and minimums.
Can retailers request candles without matches?+
Yes. Matches can be omitted from wholesale or retail orders depending on your preference, store policy, destination, or shipping method.
Do you offer custom scents?+
Custom scent development is not available at this time. For larger gifting or brand projects, limited customization may be considered depending on timing and volume.